{"product_id":"guest-feedback-review-tracker-restaurant","title":"Guest Feedback \u0026 Review Tracker: Restaurant Review Management Spreadsheet","description":"\u003cp\u003e\u003cstrong\u003eEvery review answered, every pattern spotted.\u003c\/strong\u003e Log reviews, emails, comment cards and complaints in one place. The sheet tells you which are waiting for a reply and what guests mention most.\u003c\/p\u003e\u003ch3\u003eWhat's inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFeedback Log\u003c\/strong\u003e: date, source, rating, guest, theme, feedback, action taken and owner. Sentiment fills in from the rating.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReply status\u003c\/strong\u003e: Replied, Overdue or No reply needed, based on your reply deadline\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMonthly Summary\u003c\/strong\u003e: feedback received, average rating, positive and negative share, average days to reply, count by source and by theme\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReply Templates\u003c\/strong\u003e: six ready-to-edit replies, for praise, slow service, a food complaint, a booking problem and more\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSettings\u003c\/strong\u003e: month to review and your reply deadline in days\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eGood to know\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eWorks in Excel, Google Sheets and LibreOffice\u003c\/li\u003e\n\u003cli\u003eStart Here guide and a month of worked example\u003c\/li\u003e\n\u003cli\u003ePairs with the Manager's Weekly KPI Report for your Monday review\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWorks well with\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/products\/managers-weekly-kpi-report-restaurant\"\u003eManager's Weekly KPI Report\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/products\/restaurant-operations-manual-sop-template\"\u003eRestaurant Operations Manual\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eRead: \u003ca href=\"\/blogs\/restaurant-notes\/weekly-restaurant-kpis-prime-cost\"\u003eThe weekly numbers every restaurant manager should review\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003eAll 25 tools in one download: \u003ca href=\"\/products\/complete-restaurant-collection-all-tools\"\u003eComplete Restaurant Collection\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003eCreated by Kali Safwat for The Off-Menu Circle.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eDigital download (.xlsx). You'll receive the file instantly after purchase.\u003c\/em\u003e\u003c\/p\u003e","brand":"Atelier INDEX","offers":[{"title":"Default Title","offer_id":67699780157653,"sku":null,"price":9.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0793\/8660\/7829\/files\/Guest_Feedback_Review_Tracker_image.png?v=1791460081","url":"https:\/\/atelier-index.myshopify.com\/products\/guest-feedback-review-tracker-restaurant","provider":"Atelier INDEX","version":"1.0","type":"link"}