Guest Feedback & Review Tracker: Restaurant Review Management Spreadsheet

Every review answered, every pattern spotted. Log reviews, emails, comment cards and complaints in one place. The sheet tells you which are waiting for a reply and what guests mention most.

What's inside

• Feedback Log: date, source, rating, guest, theme, feedback, action taken and owner. Sentiment fills in from the rating.
• Reply status: Replied, Overdue or No reply needed, based on your reply deadline
• Monthly Summary: feedback received, average rating, positive and negative share, average days to reply, count by source and by theme
• Reply Templates: six ready-to-edit replies, for praise, slow service, a food complaint, a booking problem and more
• Settings: month to review and your reply deadline in days

Good to know

• Works in Excel, Google Sheets and LibreOffice
• Start Here guide and a month of worked example
• Pairs with the Manager's Weekly KPI Report for your Monday review

Works well with

• Manager's Weekly KPI Report
• Restaurant Operations Manual

Read: The weekly numbers every restaurant manager should review

All 25 tools in one download: Complete Restaurant Collection

Created by Kali Safwat for The Off-Menu Circle.

Digital download (.xlsx). You'll receive the file instantly after purchase.